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Yiptel Enterprise

Premise based Phone solution

YipTel Enterprise

YipTel Enterprise is a business communication solution with customization at its core.

It is an integration dream that will provide efficiency to your organization.

 

YipTel Enterprise provides unrivaled flexibility. It can be deployed from the cloud, from a server at your business, or both. Get a VMWare certified VoIP platform.

Unify your entire organization through the most advanced Desktop Client.

  • Drag and Drop Transfers
  • Presence
  • Web Chat
  • Mobile Applications
  • Call Center
  • Call Recording
  • Custom Reporting
  • Advanced IVR
  • CRM integrations

CRM Integrations

Dramatically improve efficiency and leverage your investment in CRM applications by integrating with YipTel Enterprise. Get integrations for screen pops, browser dialing, hot key dialing, tapi integration and API integrations. Custom integrations are our specialty. We can integrate with CRM’s like:

  • Salesforce
  • Skype for Business
  • Outlook
  • Bullhorn
  • Zoho
  • Dealer Socket

Call Centers

Inbound call centers are our sweet spot for both phone calls and web chat. Supervisors will benefit from a variety of powerful features and integration options.

  • Live agent views
  • Call recording
  • Custom wallboards
  • Silent monitoring
  • Silent whisper
  • Barge in
  • Instant messaging
  • Custom reporting with automatic email delivery
  • Routing and incoming call prioritization

Intelligent Routing

YipTel Enterprise supports inbound and outbound IVR applications that can easily query a database and then route, prioritize and provide text to speech in 26 languages to meet the custom integrations that your business needs. While other solutions deliver a phone system YipTel Enterprise delivers a complete business communications tool with the power to interact and integrate with your business.

Microsoft Integration

YipTel Enterprise offers Integration with a multiple Microsoft products. The YipTel desktop software automatically synchronizes with your Outlook contacts and provides click to dial directly from Outlook. YipTel also provides options to control your presence from your Outlook calendar, provide screen pops for incoming calls, automatically start journal entries and even provides an option to fully integrate with Microsoft Skype for business through our Flex Communicator software.

Administration

Administrators are provided with complete administrative access that will allow them to fully mange the entire system. From simple password resets and name changes to advanced IVR and customizations the entire system is accessible according to your needs and desires.