Small businesses live and die by the quality of their customer interactions. Every call, message, and first impression counts, and missed opportunities can quickly add up. That’s where AI receptionists are changing the game—offering small businesses the ability to provide professional, around-the-clock service without the overhead of a full-time employee. Always Available, Always ConsistentUnlike human…
Alright, folks, we all know the pain of dealing with spotty connections, sky-high costs, and juggling a dozen different tools to keep the network humming. Let me show you how CommandLink’s SD-WAN is like a Swiss Army knife for these issues—it’s software-defined, super smart, and pulls everything together in one neat package. Here’s how it…
AI technology promises significant benefits for businesses, including improving customer engagement, data analysis, automation of processes, and even enhanced decision making. Here is the rub though, a lot of the time AI is deployed in ways that just add to the confusion when it comes to customer experience. Providing more tools that dont have the…
SD-WAN (Software-Defined Wide Area Network) offers several advantages over traditional MPLS (Multiprotocol Label Switching) or point-to-point centralized networks, making it a more flexible and efficient solution for modern enterprise networking. Here’s a breakdown of what makes SD-WAN special: Cost Efficiency SD-WAN: Utilizes cost-effective internet connections (broadband, LTE, etc.) alongside or instead of expensive MPLS circuits.…
In today’s business world agility and reliability define success, and traditional networking that is rigid, costly, and hardware-heavy—falls short. CommandLink’s Network-as-a-Service (NaaS) offers a smarter alternative, delivering flexible, high-performance connectivity and security that empowers your business. Here are 6 reasons you need to consider Commandlink network as a service. 1. Scale Without the Struggle CommandLink…
As a business owner, you know that customer experience (CX) is key to winning loyalty and driving growth. With advancements in artificial intelligence (AI), you can now enhance CX in ways that delight customers, streamline operations, and give your business a competitive edge. Here’s how AI can make a difference: 1. Enable Effortless Customer Self-Service…
If you’ve spent any amount of time reading or watching Football, you’ve likely heard a commentator refer to a coach scripting his team’s plays. In business we often talk about a go to market strategy or business strategy. Individual departments such as IT map out a network strategy to cover security, connectivity etc. I recently…
We recently have had a few clients consider moving their voice communications to Microsoft Teams. My goal with this article is to help you realize why that is not as convenient as it seems and what the options are. If your organization is stuck between an outdated PBX and the promise of a modern cloud…
Customer service is critical to the success of any business. Customer service used to be limited to a phone line (or an in-person visit at your store). Now, customer experience and artificial intelligence together are empowering companies to deliver a great experience—across digital and voice channels. Recent advancements in AI have provided numerous opportunities to…
Network downtime can spell disaster for any business. Whether it’s a small startup or a large enterprise, interruptions in communication and data flow can lead to missed opportunities, frustrated customers, and significant financial losses. That’s where SD-WAN (Software-Defined Wide Area Networking) comes into play. As one of the leading SD-WAN providers, Agility Communications offers a…