How does it work?
VoIP stands for Voice over Internet Protocol. A VoIP phone system works by replacing your analog phone lines and converting the analog signals into digital signals and sends them as data packets over your data network. By making use of your Internet connection for connectivity to the public phone network your costs go down and your flexibility goes up.
How much does it cost?
The average cost in the US is around $20-25 per user. Remember this replaces your existing phone bill so often times your getting a VoIP license and brand new phone for the same cost as your phone bill.
What NEW features are available on VoIP?
SMS Text – The ability to allow your customers to text you creates all kinds of engagement that wasn’t there before and makes it easier to connect with customers.
Mobile app – most people tend to be mobile and always on their cell phone. With a mobile app you keep the same functionality you have at the office and its extended to your cell phone so you don’t have to give out your personal number.
Video Conferencing – With remote workers and less ability to have face to face meetings with customers having a built in video conferencing solution is a must.
Self-administration portal to change the dial plan on the fly, add users, change auto attendant
Call Center functionality – Need to que up calls or set up agents or departments its built in.
Call Analytics – Now you can get real time analytics about your call traffic without having to guess. You run marketing campaigns using a specific number and see how successful they are.
CRM Integration – If you company uses a CRM and you want your team to be able click to dial out of the CRM, have customer data pop up when you receive a call etc then this is a huge benefit.
VoIP Phone demo
What hardware do I need?
In most cases we ship you phones and maybe a POE switch and that’s it. The bulky hardware on the wall in your telco closet goes away. Voice just becomes another packet on your data network. We manage all the server hardware in our data center.
What are the common problems with VoIP that can impact business?
- Poor bandwidth = poor quality. A lot of times companies try to sell you cheap phones and don’t bother to diagnose your network and Internet to ensure quality. 90% of call quality issues come from poor network performance and cheap cable or wireless internet.
- Poor network design can lead to poor performance quality.
- Number porting and install is critical to make a smooth transition. This is where it is critical to work with a consultant who provides excellent service. Good customer service and support will make the transition seamless.
- No education on how to use the new functionality – A system can have all the best tools in the world but if no one ever shows you how to use them its worthless. Make sure your consultant provides good training and onboarding so the system does everything you expect it to.
What happens to my phones if the Internet goes down?
If your internet goes down your calls still arrive at the phone system in the cloud and can easily be re-routed. If you have the mobile app open calls will hit your mobile automatically with no re-routing necessary.
By delivering voice calling functions over internet connections, it allows anyone to use Voice over IP from anywhere via their laptops, desktops, or smart devices. More than just a replacement for traditional landlines, VoIP offers a complete cloud communications platform.