What happens today if a customer initiates a conversation in one channel and tries to continue that conversation in another channel?

Automation, business continuity, cloud based communications, Hosted VoIP, IT networking, IT strategy, Omni Channel, phone system, small business communications, SMS Text

Customer loyalty is more important and harder to earn than ever. Increasing customer retention by as little as 5% increases a business’s profits by 25%-65%. Yet as many as 55% of buyers actively take steps to switch brands even when satisfied by purchases. So what happens if your customer initiates a conversation in one channel…