5 Reasons to Switch to Cloud Based VoIP Communications

Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to cloud-based ERP like Microsoft Dynamics. Sales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM. SaaS is also becoming the standard for order management, compensation, quote…

Phone Number Verification so your not flagged as Spam

I recently had a couple clients reach out to me who have legitimate businesses that for one reason or another had their primary business number flagged as spam. This obviously creates a big problem when contacting customers and potential customers even when you have a legitimate reason to call and the customer wants to receive…

What happens today if a customer initiates a conversation in one channel and tries to continue that conversation in another channel?

Customer loyalty is more important and harder to earn than ever. Increasing customer retention by as little as 5% increases a business’s profits by 25%-65%. Yet as many as 55% of buyers actively take steps to switch brands even when satisfied by purchases. So what happens if your customer initiates a conversation in one channel…

Finding Customers on their Preferred method of Communication

In today’s busines world its important to know at which generation your customers reside. Knowing who are customers are based on demographics allows business owners to understand the channels that need to be employed to be able to reach them. Technology allows us to employ options like voice, email, chat and social media in a…

Reliable Internet Connectivity for Small Business

Businesses today can barely keep up with the explosion in demand in for reliable high speed Internet bandwidth. Employees now need the capability to work on multiple devices, in multiple locations, virtually 24/7. In fact, it’s estimated that by 2022 there will be 3.6 networked devices/connections to the Internet for every human being on Earth…

How is Your Business Connecting with Customers?

Salesforce Research surveyed 12,000 consumers and 3,600 business buyers worldwide. Spurred by a global pandemic the likes of which society has not experienced in over a century, every facet of our personal and professional lives has changed. The customer-brand relationship is not immune from this tidal wave of change. Whether buying for themselves or on…

What is Hybrid WAN

Hybrid WAN is a way of connecting branch offices with the traffic being sent over two different types of connections. One connection is the traditional MPLS that connects to the data center. The other is made through a broadband connection to the Internet using SD WAN to create an encrypted tunnel. How does it benefit my…

What to do if your Company is Attacked by Ransomware

In the past year, 92% of organizations reported that their organization had seen ransomware delivered via email attachments and nearly 30% have seen business operations impacted by ransomware. You’ve read thousands of articles on guarding your network from every threat under the sun. But sometimes, despite all precautions, an infection gets in. Now is the…

B2B Buyers prefer purchasing online

In 2019, digital B2B sales from all electronic channels—ecommerce sites, log-in portals, marketplaces, e-procurement systems, electronic data interchange, and other online buyer/seller networks—grew 10.9% to $9.00 trillion from $8.10 trillion, according to data and analysis in the 2020 B2B Ecommerce Market Report, a newly published research report from Digital Commerce 360. As COVID-19 has caused…

Business Is Going Digital. So Why Is your Buying process Still Analog?

A typical IT technology purchase process for many companies begins by building a spreadsheet with a list of required features. The list consists of your understanding of both the features your current solution offers, along with the additional items you wish your current solution offered. It might also involve some level of begging the CFO…