VoIP features your business can’t live without

Many businesses are making the change to VoIP finding the cost savings and reduction in capital expenditure to upgrade being too compelling to pass up. VoIP offers cost savings with free long distance and multisite calling that isn’t possible with a traditional phone service. There are however several key features available with VoIP that are…

Are your employees prepared to work from anywhere?

Do you have a great product or service that customers are clamoring for?  What happens if business operations halt for an extended period of time? Business continuity planning is critically important yet how many companies actually do it? Instead of being blind sided by disaster equip your work force with cloud based collaboration tools that…

Microsoft 365 for Business Everything you want to Know

Microsoft 365 is licensed as a monthly or annual subscription rather than as a perpetual license and it combines a suite of online services you don’t always think of, including business-class email, cloud file storage, and secure voice and video communication tools along with the traditional desktop apps. Because it’s a subscription offering, those desktop…

Most Secure Video Conferencing Tools

As companies and individuals continue the transition to online lessons and meetings, the FBI recommends exercising due diligence and caution in your cybersecurity efforts. But do you know if a video platform is secure? The defacto standard term for video during this epidemic has been Zoom. However Zoom has been in the news for its…

What Moneyball Can Teach Businesses about Telecom

When Billy Beane came onto the scene for the Oakland A’s, a team with one of the lowest payrolls in baseball, he changed his thinking and his approach to building a better baseball team. Beane used statistical analysis to find the best bang for the buck instead of the good old-fashioned manual scouting process. Nine…

What is Presence Management on a VoIP Phone System?

Presence is a term to describe the status of a user. Users broadcast their availablity in real time online using the corporate network. For example suppose the CEO is in a meeting and does not want to be disturbed. With presence management the VoIP software allows him to show that information for others in the…

What is Unified Communications (UCaaS)?

When you hear the term Unified Communications the first thing you might think is what are you unifying…right? Most small businesses use a phone system of some sort for voice communications. Some may use instant messaging for internal communications, still others might use video conferencing, mobile, desktop sharing, presence management. You get the picture? There…

SMS Text Marketing for Business Retail

Text message marketing is perhaps the most effective strategy for engaging customers and boosting sales. Texting enables you to connect with customers about new products, special sales and product or company news. Leverage keywords to expand your contacts, confirm appointments, or send out payment reminders.