Microsoft Teams Phone

Microsoft Teams Phone Many companies use Microsoft 365 and Teams. Companies start out using Teams for instant messaging, collaborating and holding internal meetings. Internal calls to other Microsoft Teams users are free, but if you want your users to be able to call regular phones and outside numbers then you need additional licensing from Microsoft…

Why are my Business Phone Numbers Flagged as Spam

It’s become more and more common recently that legitimate businesses find their primary business number flagged as spam. This obviously creates a big problem when contacting customers and potential customers even when you have a legitimate reason to call and the customer wants to receive the call. Why do Numbers Get Flagged as Spam The…

5 Reasons to Switch to Cloud Based VoIP Communications

Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to cloud-based ERP like Microsoft Dynamics. Sales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM. SaaS is also becoming the standard for order management, compensation, quote…

Phone Number Verification so your not flagged as Spam

I recently had a couple clients reach out to me who have legitimate businesses that for one reason or another had their primary business number flagged as spam. This obviously creates a big problem when contacting customers and potential customers even when you have a legitimate reason to call and the customer wants to receive…

Business Phone System Critical to Customer Experience

Business phone systems are critical to every business but now more than ever its crucial to customer experience. Whether you customers just want to check their balance, open a ticket or talk to a human its the phone system that creates that connection. It’s always been interesting to me how many companies have been unwilling…

GotoConnect discounts till end of year that you don’t want to miss if you are looking for a new phone system

Looking for a phone system for your small business? If you want to be able to work from anywhere and hire in different places, then a unified communications platform might be a better option than what you’re using today. Choosing the right phone system for your business is no easy feat. With the rise of…

What happens today if a customer initiates a conversation in one channel and tries to continue that conversation in another channel?

Customer loyalty is more important and harder to earn than ever. Increasing customer retention by as little as 5% increases a business’s profits by 25%-65%. Yet as many as 55% of buyers actively take steps to switch brands even when satisfied by purchases. So what happens if your customer initiates a conversation in one channel…

Finding Customers on their Preferred method of Communication

In today’s busines world its important to know at which generation your customers reside. Knowing who are customers are based on demographics allows business owners to understand the channels that need to be employed to be able to reach them. Technology allows us to employ options like voice, email, chat and social media in a…

5 Useful VoIP Software Integrations

When your business phone is ringing constantly, it’s a great problem to have. But It can be frustrating for customers and prospects if you have to put them on hold while you locate their file or pull up their account information using another system. If another call comes in at the same time, you then…

Advantages of VoIP Phone Service

Moving your phone system to VoIP gives you the ability to harness the power of your Internet and reduce the cost of phone bills. The feature functionality of an IP based phone system provides a lot more flexibility, mobility and agility. The advantages of VoIP phone service include: Fewer Limitations VoIP service uses you internet…