What is SD-WAN?

More and more organizations are turning away from branch routers in favor of Secure SD-WAN to become cloud-ready. What is SD-WAN? If your organization is like most others then you probably have moved many of your core systems to the cloud. Practice management solutions, CRM solutions, ERP solutions, most software vendors are moving their clients…

How COVID 19 Changed the way we Communicate

Its amazing how so much has changed in such a short time. Within a matter of days, we went from working in our offices to working from home. We went from face‑to‑face meetings to web conferencing from our kitchen tables. From picking up the office line to picking up our smartphones to get calls on…

Most Secure Video Conferencing Tools

As companies and individuals continue the transition to online lessons and meetings, the FBI recommends exercising due diligence and caution in your cybersecurity efforts. But do you know if a video platform is secure? The defacto standard term for video during this epidemic has been Zoom. However Zoom has been in the news for its…

What are My Business Internet Options

Business Internet is critical to companies of every size now days. Even small businesses now use SaaS applications to run HR, point of sale, inventory, track sales transactions, bookkeeping, and their phone systems. All those applications are accessed over IP connectivity. Some larger organizations have the budget for private IP connectivity such as MPLS but…

What is Hosted VoIP?

Hosted VoIP.Cloud PBX. Virtual office phone system. There are many names for hosted Voice over IP communications systems. VoIP isn’t really new but it’s the newest advancement in voice telecommunications technology. Basically, a hosted VoIP phone system is just like a high-end, on-premises PBX (phone system)—only the infrastructure and hardware that makes it work are…

What is Presence Management on a VoIP Phone System?

Presence is a term to describe the status of a user. Users broadcast their availablity in real time online using the corporate network. For example suppose the CEO is in a meeting and does not want to be disturbed. With presence management the VoIP software allows him to show that information for others in the…

What is Unified Communications (UCaaS)?

When you hear the term Unified Communications the first thing you might think is what are you unifying…right? Most small businesses use a phone system of some sort for voice communications. Some may use instant messaging for internal communications, still others might use video conferencing, mobile, desktop sharing, presence management. You get the picture? There…