5 Benefits of Working with an Independent Telecom Consultant over Direct Telecom Reps

In today’s fast-paced business environment, staying connected is essential. Telecommunications infrastructure is critical for maintaining business operations, communicating with customers, and keeping up with industry trends. However, choosing the right telecom solutions and services can be overwhelming, especially with so many providers to choose from. This is where an independent telecom consultant can help. Telecom…

Microsoft Teams Phone

Microsoft Teams Phone Many companies use Microsoft 365 and Teams. Companies start out using Teams for instant messaging, collaborating and holding internal meetings. Internal calls to other Microsoft Teams users are free, but if you want your users to be able to call regular phones and outside numbers then you need additional licensing from Microsoft…

How to Move your IT Infrastructure to a new Building

Growth in business is a great and exciting thing., moving your IT Infrastructure can be overwhelming. Profits increase, steady workflow and job security for employees helps company morale. However growth can also mean the space your business started in can become too small and suddenly you have logistics issues and determine you have to move…

Why are my Business Phone Numbers Flagged as Spam

It’s become more and more common recently that legitimate businesses find their primary business number flagged as spam. This obviously creates a big problem when contacting customers and potential customers even when you have a legitimate reason to call and the customer wants to receive the call. Why do Numbers Get Flagged as Spam The…

5 tips on using Telecom and IT solutions to help your business overcome inflation

Inflation is the invisible force devouring every company’s budget. As prices increase and products shrink, the entire world feels the effects of inflation. With businesses taking one of the biggest hits. We see an increase in raw material costs, supply shortages, and a rise in labor rates, making it challenging for many companies to remain…

Vonage Business Communications

Sometimes an email just won’t cut it and you need to pick up the phone. From simple to advanced calling features, VBC puts the tools to empower conversations right at your fingertips. Vonage Business Communications is a VoIP phone solution with a flexible list of features, integrations and add-ons. Prices range from $14.99 to $39.99…

5 Reasons to Switch to Cloud Based VoIP Communications

Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to cloud-based ERP like Microsoft Dynamics. Sales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM. SaaS is also becoming the standard for order management, compensation, quote…

Phone Number Verification so your not flagged as Spam

I recently had a couple clients reach out to me who have legitimate businesses that for one reason or another had their primary business number flagged as spam. This obviously creates a big problem when contacting customers and potential customers even when you have a legitimate reason to call and the customer wants to receive…

Business Phone System Critical to Customer Experience

Business phone systems are critical to every business but now more than ever its crucial to customer experience. Whether you customers just want to check their balance, open a ticket or talk to a human its the phone system that creates that connection. It’s always been interesting to me how many companies have been unwilling…

What happens today if a customer initiates a conversation in one channel and tries to continue that conversation in another channel?

Customer loyalty is more important and harder to earn than ever. Increasing customer retention by as little as 5% increases a business’s profits by 25%-65%. Yet as many as 55% of buyers actively take steps to switch brands even when satisfied by purchases. So what happens if your customer initiates a conversation in one channel…