When your business phone is ringing constantly, it’s a great problem to have. But It can be frustrating for customers and prospects if you have to put them on hold while you locate their file or pull up their account information using another system. If another call comes in at the same time, you then have two frustrated people waiting. You need a way to manage the second incoming call without losing them. Software integrations with your phone system can make all the difference on how your team is able to take care of potential customers. Advanced features and lower costs are big motivators for businesses to move their communications processes to the cloud where they can take advantage of the newest capabilities and functionalities.
Here are 3 VoIP Integrations that are very useful
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Microsoft Teams
Many enterprises use Office365 for Outlook and the software bundle. Part of that suite is Teams which allows companies to chat internally, run video calls etc. It is capable of being a full blow phone system but there is little to no support, the cost if very high and the management of it is really designed for an expert engineer and it just isn’t realistic for most small businesses. JIve’s GotoConnect however has an inexpensive integration where GotoConnect becomes the system that powers Teams. Its easy to manage and takes care of all the complicated functions allowing companies to enjoy the benefits of Teams as the phone system for less cost.
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Clio
If you’re an attorney you are probably familiar with the practice management software called Clio. GotoConnect has an excellent integration with Clio that allows you to do the following: Each time you make or receive calls, GoToConnect notifies you of any customers that match the caller ID with a link to open their account in Clio. You will have options to see recent communications, add a contact, create a billable activity, associate communications and activities with a matter, or add notes.
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Purple Cloud
A mobile communications platform that uses several types of technology to connect consumers to employees through digital location, messages, voice chat and images. It pulls in the consumer’s physical location where the conversation is initiated as well as insights from social conversations on Facebook. GotoConnect’s Purple Cloud integration provides fully integrated call tracking, texting and chat at half the cost. All inbound and outbound calls are recorded and analyzed with best-of-breed call tracking features including human review, appointment detection, transcription. Calls are then posted to Purple Cloud’s extensive set of integration partners including DealerSocket, eLEAD, VinSolutions and CDK. Purple Cloud’s platform deeply integrates with Jive so there are no separate call tracking phone numbers, no employee phone ID’s to type in, no required click-to-call widgets and all numbers are textable. Texts can be responded to in Purple Cloud’s market-leading dashboard for handling text, chat, Facebook messenger and more.
Integration tools don’t just make it easier for your employees to do their jobs and improve the customer experience. It also makes it easier for you to see what is working and what isn’t. Don’t limit your business with a legacy phone system. Enable your staff and your technology to better serve your clients by using the best VoIP system integrations available.
