Finding Customers on their Preferred method of Communication

In today’s busines world its important to know at which generation your customers reside. Knowing who are customers are based on demographics allows business owners to understand the channels that need to be employed to be able to reach them. Technology allows us to employ options like voice, email, chat and social media in a…

5 Useful VoIP Software Integrations

When your business phone is ringing constantly, it’s a great problem to have. But It can be frustrating for customers and prospects if you have to put them on hold while you locate their file or pull up their account information using another system. If another call comes in at the same time, you then…

B2B Buyers prefer purchasing online

In 2019, digital B2B sales from all electronic channels—ecommerce sites, log-in portals, marketplaces, e-procurement systems, electronic data interchange, and other online buyer/seller networks—grew 10.9% to $9.00 trillion from $8.10 trillion, according to data and analysis in the 2020 B2B Ecommerce Market Report, a newly published research report from Digital Commerce 360. As COVID-19 has caused…

Business Is Going Digital. So Why Is your Buying process Still Analog?

A typical IT technology purchase process for many companies begins by building a spreadsheet with a list of required features. The list consists of your understanding of both the features your current solution offers, along with the additional items you wish your current solution offered. It might also involve some level of begging the CFO…