In today’s busines world its important to know at which generation your customers reside. Knowing who are customers are based on demographics allows business owners to understand the channels that need to be employed to be able to reach them. Technology allows us to employ options like voice, email, chat and social media in a…
When your business phone is ringing constantly, it’s a great problem to have. But It can be frustrating for customers and prospects if you have to put them on hold while you locate their file or pull up their account information using another system. If another call comes in at the same time, you then…
It is clear that leveraging cloud-based communications and collaboration tools has inherent advantages over legacy PBXs and even modern, on-premises unified communications systems. Traditional hardware-centric carriers are bound by the limitations of their infrastructure in terms of features, flexibility, and scalability. A hardware-centric approach also leaves customers at the mercy of their hardware platform vendors…
Text message marketing is perhaps the most effective strategy for engaging customers and boosting sales. Texting enables you to connect with customers about new products, special sales and product or company news. Leverage keywords to expand your contacts, confirm appointments, or send out payment reminders.
Customer service and Patient care should be the number one priority for all businesses and healthcare practices. But the reality is that running a business involves a lot of other tasks—managing employees, processing forms, working with insurance companies and, of course, scheduling appointments. If your business counts on those appointments for revenue it can be…
The holiday season is the busiest time of year for many companies such as retail and the slowest for others like many B2B businesses. Whichever sleigh you’re in – the holiday rush or holiday lull – it’s important to make sure that customers are aware of your extended or shortened hours and closures so there…
We’ve been in this business for over 20 years and it still surprises me when I’m talking to a client and they mention we just implemented a security solution or we just moved to Office365 etc and I’m thinking, why didn’t you call me? Inevitably the answer is always “I didn’t you know you guys…
If you’ve considered adding SMS Texting as a option for customers to connect with your business but aren’t sure exactly how you would use it this article is for you. The response rate of text is much higher than email or phone and other methods. Studies show that 95% of texts are read within 3…
The easiest way to get teams to collaborate and communicate is by using an all-in-one team messaging, collaboration, and productivity tool. Hosted VoIP solutions that have integrated team collaboration are a cut above stand alone team software because they integrate with the phone system employees use all day to contact clients, vendors and other employees.Making…