Business Phone System Critical to Customer Experience

Business phone systems are critical to every business but now more than ever its crucial to customer experience. Whether you customers just want to check their balance, open a ticket or talk to a human its the phone system that creates that connection. It’s always been interesting to me how many companies have been unwilling…

Finding Customers on their Preferred method of Communication

In today’s busines world its important to know at which generation your customers reside. Knowing who are customers are based on demographics allows business owners to understand the channels that need to be employed to be able to reach them. Technology allows us to employ options like voice, email, chat and social media in a…

5 Useful VoIP Software Integrations

When your business phone is ringing constantly, it’s a great problem to have. But It can be frustrating for customers and prospects if you have to put them on hold while you locate their file or pull up their account information using another system. If another call comes in at the same time, you then…

Are Decentralized communications putting your enterprise at a disadvantage?

It is clear that leveraging cloud-based communications and collaboration tools has inherent advantages over legacy PBXs and even modern, on-premises unified communications systems. Traditional hardware-centric carriers are bound by the limitations of their infrastructure in terms of features, flexibility, and scalability. A hardware-centric approach also leaves customers at the mercy of their hardware platform vendors…

What is GoToConnect?

A pioneer in remote work technology and a driving force behind today’s work-from-anywhere movement, LogMeIn has become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and approximately 2 million customers worldwide who use its software as an essential…

4 Ways Remote Workers are changing the economy for the good

Remote working has caused employees to rethink and better accommodate their priorities in life and employers to rethink operations regarding how they can best work with professionals and create teams. More than two-thirds of professionals were working remotely during the peak of the pandemic, according to a new report by work marketplace Upwork, and over…

Zoom, GoTomeeting or Teams Video Conferencing?

We’ve all experienced the challenges that come with traditional conferencing equipment and unreliable systems. This past year many companies scrambled to get anything they could in place to set up remote employees and now you have the task of building something more permanent, with advanced features and simple management.   Your business needs the right video…

How to get Zoom integrated with your phone system

Video conferencing adoption is booming. According to Frost & Sullivan research, the overall video and web conferencing market is on a high growth trajectory and is forecast to grow from $8.5 billion in 2017 to $11.0 billion by 2023. It’s no wonder then, that many tech giants are battling to win customers in this fast-growing…

Remote work; Are businesses prepared for a permanent switch?

Research suggests as many as 98% of people would like the option to work remotely for the rest of their careers, and many bosses already expect remote working to extend will into 2021 and probably beyond. People have realized the benefits of working remotely and the work/life balance that comes with it.  Yet the new-found…

Tools for Remote Workforces

Whether out of necessity or to meet personal preferences, there will be plenty of times when your users need to work remotely. When they do, being able to tackle tasks without interruptions and delays will keep your company operational. The Covid-19 Pandemic changed the way we all do business. The way we work will never…