The 4 Areas of focus for Digital Transformation?

Re-imagining your business in the digital age means equipping your organization with the tools necessary to keep up with competitors and to meet changing market requirements. This type of transformation transcends traditional roles like sales, marketing, and customer service, and focuses on how your organization thinks about, and engages with, customers. There are generally 4…

5 Compelling Reasons to Replace your Phones System with a Cloud PBX

Cloud phone system popularity has exploded in the small business market. Business owners no longer have to settle for expensive legacy phone solutions that carry a heavy cap X. The functionality of Cloud IP systems far surpasses the ability of legacy systems, is easy to maintain, cost effective and simplifies your telco closet. A cloud…

Thriving, Not Just Surviving

Business Thriving? Mike is CEO of Agility Communications and a telecom veteran of 20 years, having worked for CenturyLink (Qwest) and as an independent telecom consultant. His industry expertise makes him adept at advising businesses on telecom strategy, helping SMBs optimize their communications, especially in the rapidly evolving landscape of cloud services. He is committed…

Disaster Recovery Planning

Every business owner and IT professional has a need to get a disaster recovery plan in place. Many times the expense prevents companies from investing in DR other times it’s the technology. Disaster recovery however is vital to a business. Businesses use information technology to quickly and efficiently process information. Employees use Email and VoIP…

What is Hosted VoIP?

Hosted VoIP.Cloud PBX. Virtual office phone system. There are many names for hosted Voice over IP communications systems. VoIP isn’t really new but it’s the newest advancement in voice telecommunications technology. Basically, a hosted VoIP phone system is just like a high-end, on-premises PBX (phone system)—only the infrastructure and hardware that makes it work are…

IT Management Best Practices

Most IT Directors focus is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts but also seek to optimize their own IT management processes.