As a business owner, you know that customer experience (CX) is key to winning loyalty and driving growth. With advancements in artificial intelligence (AI), you can now enhance CX in ways that delight customers, streamline operations, and give your business a competitive edge. Here’s how AI can make a difference: 1. Enable Effortless Customer Self-Service…
If you’ve spent any amount of time reading or watching Football, you’ve likely heard a commentator refer to a coach scripting his team’s plays. In business we often talk about a go to market strategy or business strategy. Individual departments such as IT map out a network strategy to cover security, connectivity etc. I recently…
In the fast-paced world of business, staying connected is not just a necessity; it’s a strategic advantage. For small businesses looking to enhance communication efficiency without breaking the bank, hosted VoIP emerges as a game-changer. Let me shed some light on the transformative power of hosted VoIP as a multi-line phone system, providing a competitive…
Are you looking to migrate your exchange server and your Office apps to the cloud with Microsoft Office 365? In today’s digital age, businesses are constantly searching for ways to enhance their productivity, streamline their operations, and bolster their cybersecurity. Managed Microsoft Office 365 has emerged as a powerful solution that addresses these needs comprehensively.…
Inflation is the invisible force devouring every company’s budget. As prices increase and products shrink, the entire world feels the effects of inflation. With businesses taking one of the biggest hits. We see an increase in raw material costs, supply shortages, and a rise in labor rates, making it challenging for many companies to remain…
Business phone systems are critical to every business but now more than ever its crucial to customer experience. Whether you customers just want to check their balance, open a ticket or talk to a human its the phone system that creates that connection. It’s always been interesting to me how many companies have been unwilling…
In today’s busines world its important to know at which generation your customers reside. Knowing who are customers are based on demographics allows business owners to understand the channels that need to be employed to be able to reach them. Technology allows us to employ options like voice, email, chat and social media in a…
Salesforce Research surveyed 12,000 consumers and 3,600 business buyers worldwide. Spurred by a global pandemic the likes of which society has not experienced in over a century, every facet of our personal and professional lives has changed. The customer-brand relationship is not immune from this tidal wave of change. Whether buying for themselves or on…
Re-imagining your business in the digital age means equipping your organization with the tools necessary to keep up with competitors and to meet changing market requirements. This type of transformation transcends traditional roles like sales, marketing, and customer service, and focuses on how your organization thinks about, and engages with, customers. There are generally 4…
Cloud migration. What does it mean? Cloud migration is the process of moving digital assets — like data, workloads, servers, or applications — to cloud infrastructure. Cloud migration commonly refers to moving tools and data from on-premises* data center to cloud providers such as Microsoft Azure, AWS, and Google to name a few. Benefits of migrating to…