If you’ve spent any amount of time reading or watching Football, you’ve likely heard a commentator refer to a coach scripting his team’s plays. In business we often talk about a go to market strategy or business strategy. Individual departments such as IT map out a network strategy to cover security, connectivity etc. I recently…
We recently have had a few clients consider moving their voice communications to Microsoft Teams. My goal with this article is to help you realize why that is not as convenient as it seems and what the options are. If your organization is stuck between an outdated PBX and the promise of a modern cloud…
With the power of AI seamlessly integrated into Dialpad’s VoIP phone system, you can revolutionize the way your team communicates and operates. Let’s dive into how AI is reshaping the landscape of business communication and why you should jump on board. Enhanced Call Handling: Streamlining Operations Gone are the days of manual call routing and…
In today’s fast-paced business environment, staying connected is essential. Telecommunications infrastructure is critical for maintaining business operations, communicating with customers, and keeping up with industry trends. However, choosing the right telecom solutions and services can be overwhelming, especially with so many providers to choose from. This is where an independent telecom consultant can help. Telecom…
Microsoft Teams Phone Many companies use Microsoft 365 and Teams. Companies start out using Teams for instant messaging, collaborating and holding internal meetings. Internal calls to other Microsoft Teams users are free, but if you want your users to be able to call regular phones and outside numbers then you need additional licensing from Microsoft…
Sometimes an email just won’t cut it and you need to pick up the phone. From simple to advanced calling features, VBC puts the tools to empower conversations right at your fingertips. Vonage Business Communications is a VoIP phone solution with a flexible list of features, integrations and add-ons. Prices range from $14.99 to $39.99…
I recently had a couple clients reach out to me who have legitimate businesses that for one reason or another had their primary business number flagged as spam. This obviously creates a big problem when contacting customers and potential customers even when you have a legitimate reason to call and the customer wants to receive…
Business phone systems are critical to every business but now more than ever its crucial to customer experience. Whether you customers just want to check their balance, open a ticket or talk to a human its the phone system that creates that connection. It’s always been interesting to me how many companies have been unwilling…
In today’s busines world its important to know at which generation your customers reside. Knowing who are customers are based on demographics allows business owners to understand the channels that need to be employed to be able to reach them. Technology allows us to employ options like voice, email, chat and social media in a…
Single Sign on has been prevalent in many organizations for years, but its importance is often overlooked and underappreciated. With many enterprises moving to the cloud and taking advantage of third-party services, seamless access to multiple applications from anywhere and on any device is essential for maintaining business efficiency and a seamless customer experience. Having…