When your business phone is ringing constantly, it’s a great problem to have. But It can be frustrating for customers and prospects if you have to put them on hold while you locate their file or pull up their account information using another system. If another call comes in at the same time, you then…
Salesforce Research surveyed 12,000 consumers and 3,600 business buyers worldwide. Spurred by a global pandemic the likes of which society has not experienced in over a century, every facet of our personal and professional lives has changed. The customer-brand relationship is not immune from this tidal wave of change. Whether buying for themselves or on…
Re-imagining your business in the digital age means equipping your organization with the tools necessary to keep up with competitors and to meet changing market requirements. This type of transformation transcends traditional roles like sales, marketing, and customer service, and focuses on how your organization thinks about, and engages with, customers. There are generally 4…
After a relentless year spent supporting remote workers and surviving the Covid 19 pandemic, IT departments are now gearing up for another boom. According to Gartner worldwide IT spending will increase by 9% and reach $4.2 trillion driven by the need to accelerate companies’ digital transformation. The reason for this 2nd wave of IT…
In 2019, digital B2B sales from all electronic channels—ecommerce sites, log-in portals, marketplaces, e-procurement systems, electronic data interchange, and other online buyer/seller networks—grew 10.9% to $9.00 trillion from $8.10 trillion, according to data and analysis in the 2020 B2B Ecommerce Market Report, a newly published research report from Digital Commerce 360. As COVID-19 has caused…
Many companies experience disruption in 2020 that is very different from the normal disruption see in IT. The disruption meant sending everyone home to work for a year. Covid-19 did more to shake up the technology landscape than just remote work. The pandemic also drove many companies to reshape how they look at running their…
Remote working has caused employees to rethink and better accommodate their priorities in life and employers to rethink operations regarding how they can best work with professionals and create teams. More than two-thirds of professionals were working remotely during the peak of the pandemic, according to a new report by work marketplace Upwork, and over…
Productivity in business has been consistently dropping since 2007, according to recent Bureau of Labor statistics. Coincidentally, that was also when the smartphone rose to prominence, becoming an increasingly important part of our day-to-day lives. This begs the question, “Is the sharp decline in productivity over the last decade actually caused by technology?” While some think…
1. My son hit his first little league home run. That pretty much overrides anything else that happened to me in 2020. #pride 2. The Mandalorian on Disney+, yes that is nerdy but as a life long Star Wars fan Mando and Baby Yoda made up for all the nonsense the new movies gave us.…
Small businesses thrive on being nimble and open to change. This includes the ability to stay connected, work from any location and keep employees productive when on the road with business internet and phone. Mobile technology like smartphones, laptops, mobile applications, VoIP and GPS help businesses stay in touch with customers. Agile and mobile technologies…