We recently have had a few clients consider moving their voice communications to Microsoft Teams. My goal with this article is to help you realize why that is not as convenient as it seems and what the options are. If your organization is stuck between an outdated PBX and the promise of a modern cloud…
In the fast-paced world of business, staying connected is not just a necessity; it’s a strategic advantage. For small businesses looking to enhance communication efficiency without breaking the bank, hosted VoIP emerges as a game-changer. Let me shed some light on the transformative power of hosted VoIP as a multi-line phone system, providing a competitive…
Microsoft Teams Phone Many companies use Microsoft 365 and Teams. Companies start out using Teams for instant messaging, collaborating and holding internal meetings. Internal calls to other Microsoft Teams users are free, but if you want your users to be able to call regular phones and outside numbers then you need additional licensing from Microsoft…
Sometimes an email just won’t cut it and you need to pick up the phone. From simple to advanced calling features, VBC puts the tools to empower conversations right at your fingertips. Vonage Business Communications is a VoIP phone solution with a flexible list of features, integrations and add-ons. Prices range from $14.99 to $39.99…
Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to cloud-based ERP like Microsoft Dynamics. Sales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM. SaaS is also becoming the standard for order management, compensation, quote…
I recently had a couple clients reach out to me who have legitimate businesses that for one reason or another had their primary business number flagged as spam. This obviously creates a big problem when contacting customers and potential customers even when you have a legitimate reason to call and the customer wants to receive…
Business phone systems are critical to every business but now more than ever its crucial to customer experience. Whether you customers just want to check their balance, open a ticket or talk to a human its the phone system that creates that connection. It’s always been interesting to me how many companies have been unwilling…
Looking for a phone system for your small business? If you want to be able to work from anywhere and hire in different places, then a unified communications platform might be a better option than what you’re using today. Choosing the right phone system for your business is no easy feat. With the rise of…
Customer loyalty is more important and harder to earn than ever. Increasing customer retention by as little as 5% increases a business’s profits by 25%-65%. Yet as many as 55% of buyers actively take steps to switch brands even when satisfied by purchases. So what happens if your customer initiates a conversation in one channel…
When your business phone is ringing constantly, it’s a great problem to have. But It can be frustrating for customers and prospects if you have to put them on hold while you locate their file or pull up their account information using another system. If another call comes in at the same time, you then…