What happens today if a customer initiates a conversation in one channel and tries to continue that conversation in another channel?

Customer loyalty is more important and harder to earn than ever. Increasing customer retention by as little as 5% increases a business’s profits by 25%-65%. Yet as many as 55% of buyers actively take steps to switch brands even when satisfied by purchases. So what happens if your customer initiates a conversation in one channel…

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Finding Customers on their Preferred method of Communication

In today’s busines world its important to know at which generation your customers reside. Knowing who are customers are based on demographics allows business owners to understand the channels that need to be employed to be able to reach them. Technology allows us to employ options like voice, email, chat and social media in a…

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Auto-Pilot for your Passwords

Single Sign on has been prevalent in many organizations for years, but its importance is often overlooked and underappreciated. With many enterprises moving to the cloud and taking advantage of third-party services, seamless access to multiple applications from anywhere and on any device is essential for maintaining business efficiency and a seamless customer experience. Having…

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5 Useful VoIP Software Integrations

When your business phone is ringing constantly, it’s a great problem to have. But It can be frustrating for customers and prospects if you have to put them on hold while you locate their file or pull up their account information using another system. If another call comes in at the same time, you then…

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Advantages of VoIP Phone Service

Moving your phone system to VoIP gives you the ability to harness the power of your Internet and reduce the cost of phone bills. The feature functionality of an IP based phone system provides a lot more flexibility, mobility and agility. The advantages of VoIP phone service include: Fewer Limitations VoIP service uses you internet…

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Reliable Internet Connectivity for Small Business

Businesses today can barely keep up with the explosion in demand in for reliable high speed Internet bandwidth. Employees now need the capability to work on multiple devices, in multiple locations, virtually 24/7. In fact, it’s estimated that by 2022 there will be 3.6 networked devices/connections to the Internet for every human being on Earth…

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How is Your Business Connecting with Customers?

Salesforce Research surveyed 12,000 consumers and 3,600 business buyers worldwide. Spurred by a global pandemic the likes of which society has not experienced in over a century, every facet of our personal and professional lives has changed. The customer-brand relationship is not immune from this tidal wave of change. Whether buying for themselves or on…

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The 4 Areas of focus for Digital Transformation?

Re-imagining your business in the digital age means equipping your organization with the tools necessary to keep up with competitors and to meet changing market requirements. This type of transformation transcends traditional roles like sales, marketing, and customer service, and focuses on how your organization thinks about, and engages with, customers. There are generally 4…

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How to Migrate Servers and Applications to the Cloud

Cloud migration. What does it mean? Cloud migration is the process of moving digital assets — like data, workloads, servers, or applications — to cloud infrastructure. Cloud migration commonly refers to moving tools and data from on-premises* data center to cloud providers such as Microsoft Azure, AWS, and Google to name a few. Benefits of migrating to…

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Your Business Can’t Ignore Text Messaging

Right now there are 7 billion mobile phone users worldwide—about 95.5% of the world’s population. More time is spent every day on text messaging than is spent on phone calls, emails, instant messaging, and even face-to-face communication. SMS texts from your business number can greatly improve communications and responsiveness from your customers. You can push…

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