What is Unified Communications (UCaaS)?

When you hear the term Unified Communications the first thing you might think is what are you unifying…right? Most small businesses use a phone system of some sort for voice communications. Some may use instant messaging for internal communications, still others might use video conferencing, mobile, desktop sharing, presence management. You get the picture? There…

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What is SMS and MMS Texting?

SMS stands for short message service and is more commonly known as a text message. SMS allows you to send a message of up to 160 characters. Another common type of messaging service is an MMS or multimedia message where you can send pictures, video etc. Studies have shown that text messages have a 98%…

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What is Presence Management on a VoIP Phone System?

Presence is a term to describe the status of a user. Users broadcast their availablity in real time online using the corporate network. For example suppose the CEO is in a meeting and does not want to be disturbed. With presence management the VoIP software allows him to show that information for others in the…

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What is Hosted VoIP?

Hosted VoIP.Cloud PBX. Virtual office phone system. There are many names for hosted Voice over IP communications systems. VoIP isn’t really new but it’s the newest advancement in voice telecommunications technology. Basically, a hosted VoIP phone system is just like a high-end, on-premises PBX (phone system)—only the infrastructure and hardware that makes it work are…

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How to Defend your Network from DDoS Attacks

First of all, what is a DDOS attack? DDoS stands for Distributed Denial-of-Service and the way it works is that an attack in which multiple compromised computer systems attack a target, such as a server, website or other network resource, and cause a denial of service for users of the targeted resource. These flooding attacks…

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What is SD WAN?

SD WAN stands for Software Defined Wide area networking. SD WAN allows multi-site businesses to leverage hybrid network solutions without sacrificing the performance and reliability of their MPLS network at a lower cost. SD WAN allows you to dynamically route traffic across a variety of different network technologies such as DSL, Cable, and Fiber enabling…

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